Общи условия за ползване на сайта

…………………. Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria, with registered office and address of management: ………………., UIC: …………… .., VAT Number: BG …………….
ATTENTION! By accessing and using the website of ………………… .. Ltd. you accept without limitation and unconditionally these Terms of Use.

Content Ownership

The content of the website, expressed in text and images, is protected by copyright. All rights, even those not expressly mentioned herein, are reserved. The use of any content other than that which is not in violation of these Terms of Use without the written permission of …………… Ltd. is expressly prohibited.

Supervisors:

Commission for Personal Data Protection
Sofia, 2 Prof. Tsvetan Lazarov Blvd., tel. 02 9153 518
Email: kzld@cpdp.bg
Website: www.cpdp.bg

Consumer Protection Commission

Sofia, 4A Slaveykov Square, 3rd, 4th and 6th floors
tel .: +359 2 980 25 24 fax: +359 2 988 42 18
hotline: 0700 111 22
Website: www.kzp.bg

Use of the Website

Any use of the site …………………. means that you are familiar with / have read these General Terms of Use carefully and have agreed to use them unconditionally. The General Terms and Conditions may be amended by ……………. Ltd. at any time through their update. The changes are mandatory for all customers and / or users. ООД .. Ltd. has the right to make changes to the General Terms of Use unilaterally at any time in its sole discretion or if such are required by virtue of an enacted law. In any case of change of the General Terms and Conditions ……………… .G Ltd. will inform the Users about it by publishing the changes on the website. By using the website, the user declares that he is over 16 years old. or has the consent of a parent. The latest version of the conditions can be seen at any time at: ……………… ..
It is forbidden to copy, transmit, distribute, store or in any other way use part or all of the Content in any form without the express written permission of ………………… .. OOD; It is forbidden to use the website to send or transmit any material with illegal, threatening, false, misleading, offensive, harassing, defamatory, defamatory, vulgar, obscene, scandalous, inciting, pornographic or religiously incorrect content or any materials that establish or encourage conduct that would be considered a criminal offense, would result in civil or criminal liability, or would otherwise violate the law.

User Registration Obligations

Given the use of Virtual Bookstore ……………., The User agrees to provide true, accurate and up-to-date information about himself when filling out the registration form. In view of the safety and protection of its Users, ………………… Ltd. informs parents that the products and services are provided to the widest audience and that determining the appropriate services and materials for use by their children is their responsibility. . The user has the right at any time at his own discretion to stop using the Services provided on the website. Upon termination of these General Terms and Conditions between …………… Ltd. and the User, …… ..G Ltd. removes the user profile of the User and deletes his password to access it. The request for termination should be made by the registered User by sending an e-mail to …………… ..

Privacy Policy

1. ООД .. Ltd. takes the necessary measures and bears due responsibility for the protection of personal data of the User, which become his property in connection and as a result of using the site ……………. by the User, except in cases of force majeure, accidental event or malicious actions of third parties.
2. In the fields of the registration form filled in by the User when creating a profile of ……… .. and in the fields of the online order form of …………., ……………. Ltd. clearly marks the mandatory and voluntary elements of the provided personal data, as well as the result of refusal to fill in and provide them. By agreeing to these General Terms and Conditions, the User agrees that the data about him be processed in the manner prescribed therein. The user profile created during the initial registration has settings that allow free access to the personal data announced by the User. Subsequently, if desired, the User has the right and technical ability, by editing the settings, to restrict or deny access to personal data.
3. In case the User or persons under his control have committed malicious acts within the meaning of these General Terms and Conditions or have violated the rights or legitimate interests of third parties, …………… Ltd. has the right to provide personal data to the User to the relevant competent state authorities in accordance with the current Bulgarian legislation.
4. ………………. Ltd. collects and uses the information about the Users only for the purposes provided in these General Terms and Conditions. The personal data provided by the Users are used by ……………… .. OOD for analysis and improvement of the efficiency and work of ……………… .; for management of the created online orders, for delivery of the ordered products; for secure processing of payments over an encrypted line; to communicate with Users about online orders and products. ……………… .. Ltd. stores personal data for a period of 5 years. With each subsequent grant, a new five-year period begins.
5. By agreeing to these General Terms and Conditions, the User agrees to the processing of his personal data for the purposes of the distance sales contract concluded on the site …………………
6. By agreeing to these General Terms and Conditions, the User agrees that his personal data, announced as publicly available in his user profile on ……………, Facebook or anywhere else in the virtual space, to be used and distributed by ……… ……. Ltd. for the purposes of direct marketing, unless the user explicitly prohibits access to them. The actions of the User in ……………. (created orders, liked books, asked questions, comments, etc.) and information about his online orders (number, price, specific titles, total amount) can always be used by …………… .. Ltd. for the purposes of direct marketing, when this does not contradict the current Bulgarian legislation.
7. ……………… Ltd. undertakes not to disclose any part of the personal data of the User and not to provide the collected information to third parties - government agencies, companies, individuals and others, except in cases where:
> - has received the explicit consent of the User during registration or at a later stage;
- the information is requested by public authorities or officials who, according to the current legislation, are authorized to request and collect such information in compliance with the legally established procedures;
- personal data is provided to companies processing personal data for the purposes of games conducted by a marketing agency;
- other cases specified by law.
8. By registering in …………. The user allows personal, advertising or other commercial messages from ……… .., Facebook or anywhere else in the virtual space or to the E-mail address announced by him in his user profiles. … .. Ltd.
9. When creating an online order …………. Ltd. processes personal data of the User, necessary for the execution of the online order created by the User - Names, Phone number, Address, E-mail and PIN / at the request of the user of a natural person /. The user agrees that when concluding a contract for distance selling, part of his personal data will be provided to the relevant subcontractor for the purposes of delivery of the created online order. Such personal data are: Names, Address, Phone number.

Confidentiality of communication

By accepting these General Terms and Conditions, the users agree that the data provided by them, through which they can be contacted, will be used by …………. Ltd. for sending messages and keeping correspondence related to the consequences arising from the use of the site ………………

Right to object

The user has the opportunity at any time to express a written objection to his personal data being processed by …………… Ltd. The user may make a claim and withdraw his consent for his personal data to be processed by ……………. Ltd. by sending an e-mail related to the specific situation to …………… ..…
Refusal to receive advertising messages does not automatically mean withdrawal of consent to these Terms and Conditions.
Use of IP addresses, cookies and other technical data

In order to improve the quality of the website, …………. observes which sections of it are visited and how long these visits last. This monitoring is done by registering the IP addresses of users' computers, as well as by using cookies. The registration of the IP address is part of the system administration and does not imply direct identification of the visitor. The site monitoring system monitors other system parameters such as operating system, browser type, monitor resolution, etc., which do not represent personal data, cannot be used to identify users and are used for statistical purposes. Phrases entered by users in search forms are also observed, but in aggregate form, not allowing them to be associated with specific users.
Cookies are small text files that the web server saves to users' devices to account for the traffic that the user generates on the website. Cookies are used by the online ordering system of the site, as well as its other functions. Each time the user adds an edition to his order, the information about him is stored on the device. Cookies are updated every time the user visits Helikon.bg. They cannot be used for identification - they only recognize that Helikon.bg has been visited in the past and thus help to improve the user experience. Each site can only access cookies stored by it. Cookies do not contain personal data, but may contain information entered by the user. Cookies do not access data stored on the device's memory. As part of the service we provide to our advertising partners, they also use cookies. Cookies are also used by the Google Analytics traffic analysis system, as well as by the social networking plug-ins installed on the site.
Ltd. and услуги service providers. Ltd. use the following types of cookies:
• essential cookies - this type of cookies is needed for the functioning of the site Helikon.bg. For example, user sessions. The prohibition of this type of cookies means the impossibility to log in to the account created by the User on Helikon.bg, to create an online order and any other basic functional actions; • performance and functionality cookies - this type of cookies is related to the preferences of the users, recognition of the users; providing information related to the preferences of the Users; analysis of the work of the site Helikon.bg; for temporary storage of anonymized information, through which the Users are provided with relevant offers; in connection with ancillary activities for the site.
You may set your browser to not accept cookies. You can also reject our cookies, but in this case there is a risk that certain functions in some sections of the site will not be active, such as ordering editions. Until you change your browser settings, cookies will be saved / updated each time you log in to our site and you agree to its use.

Prices

All prices of the Products or Services are final, announced in BGN / BGN /, including VAT and all other required taxes or fees. ………………… Ltd. has the right to change prices at its discretion, at any time without prior notice to users. The user is obliged to pay the price that was indicated on the website at the time of making (creating) the order, regardless of whether it is lower or higher than the current one. In case of technical errors in the publication of the information ………………………… ..has the right to refuse the execution of the order and does not owe compensation in any way to the User, except to refund within 14 days the amounts paid and / or deposited by the user, if any. All products, including those in promotion or discount, are sold and delivered while stocks last, even if this is not explicitly stated on the website.

Shipping

The delivery of the ordered goods is carried out in the manner specified by …………… .. OOD and by the subcontractor specified by …………… .. OOD, according to the specified deadlines and according to the possibilities offered on the website. ООД .. Ltd. reserves the right to extend the specified terms by up to 7 days without informing the User in advance, and to extend the terms by more than 7 days with the prior approval of the User. ООД .. Ltd. reserves the right to change the subcontractor performing the delivery without prior notice to the User, as long as this does not change the price, term and method of delivery. ООД .. Ltd. is not responsible for delay or inability to perform in case it is the fault of the courier making the delivery, hindered or delayed by reasons caused by insurmountable natural phenomena and / or due to independent of …… ………… .. Ltd. circumstances.
ООД .. Ltd. delivers the ordered products on the territory of Bulgaria through a courier company to an address specified by the User or to an office of the courier company specified by the User. ……………… Ltd. is not responsible for incorrectly entered by the User information about the delivery address.
……………. Ltd. delivers the ordered products outside the territory of Bulgaria through Bulgarian Post and TNT courier to the address specified by the User ……………… Ltd. is not responsible for incorrectly entered by the User information about the delivery address.
…………… Ltd. has the right not to deliver part or all products or not to perform part or all products at its discretion, including, but not only due to depletion of stock or change in price. …………… .. Ltd. notifies Users by email or phone call. The sole responsibility of ……………. Ltd. is to refund within 14 days to the User the pre-received price of the Product / Products, if any.
…………… .. Ltd. assumes responsibility for delivery of only one product in a created order. The remaining number of products of the same type will be confirmed or rejected depending on the available quantities.
In the event that a Product or Service ordered and paid for in advance cannot be delivered / provided by ……………. Ltd., the User will be informed of this and …………. Ltd. will refund to the account provided by the User the amount paid by the User within 14 days.

Payment for purchased goods and services

When paying by bank transfer in BGN, the User deposits an amount equal to the value of the order in the bank account of …………… ..Ltd in ………………… .. (bank) and only after the deposit is confirmed , the ordered goods and services are delivered. The order number must be entered in the basis for payment. All fees and commissions are at the expense of the client. When paying in cash for the ordered goods
and services, the User undertakes to deposit at the time of delivery to …………… .. Ltd. or its representative performing the delivery, the full value of the delivered order. Shipments with the cash on delivery method are sent with the Postal Money Order (PPP) service. The PPP receipt issued by the courier company is equivalent to a receipt. When an invoice is issued, the PPP receipt is attached to the invoice. In case of electronic payment by debit or credit card, the User deposits an amount equal to the value of the order and only after the transaction is confirmed, the ordered goods and services are delivered. The order number must be entered in the basis for payment. All fees and commissions are at the expense of the client.
In cases of online payments or payments by bank transfer, ……………… .. Ltd. is not responsible for any costs in connection with fees, commissions or other additional payments made by the User in connection with the transaction, as well as in the cases of currency conversion, the terms of which are applied by the bank. The costs related to payments of this nature are solely at the expense of the User.
1 EUR is equal to BGN 1.95583.

Payment Term

The payment period for orders that require prepayment is up to 7 days from the date of order generation on the website. After the expiration of this term and in case of non-payment, the order is considered rejected.

Right to refuse purchased goods <

Pursuant to Article 50 of the CPA, the consumer has the right to withdraw from the distance contract without stating a reason, without paying compensation or penalty, except for the cost of returning the goods. Term for exercising the right of withdrawal - 14 days. The consumer is responsible for the reduced value of the goods caused by their testing, other than what is necessary to establish their nature, characteristics or proper functioning. To exercise the right of withdrawal, the Buyer may use the standard withdrawal form (download here) or send the following data by e-mail: 1. Order number, 2. Customer names 3. Contact telephone 4 IBAN. 5. Account holder. 6. Name of the product to be returned. The refund of the paid amount will be made within 14 days from the date of termination of the distance selling contract by the Buyer. Not subject to the right of withdrawal: according to Art. 57, para 10 of CPA - periodicals, magazines; according to art. 57 para. 13 of CPA - digital content that is not delivered on physical media; according to art. 57, para 9 of CPA - sealed sound recordings or video recordings, which are unsealed after delivery. Orders that have not left the Logistics Center can be canceled by e-mail to …………… or by phone at 02 460 40 81, 02 460 40 80. Books and magazines that have left the Logistics Center are subject to return if they have defects or shortcomings that interfere with the perception of the semantic integrity of the text or have distorted their appearance - white pages, missed, shuffled or inverted cars, torn covers. Return shipping costs are the responsibility of …………… .. Ltd. In case of finding a defective product, other than books or printed publications, ………………… Ltd. undertakes to replace it with a new one according to the warranty conditions of the respective manufacturer or to refund the amount deposited for the product within 14 days, calculated from the exercise of a complaint. The transport and other costs for receiving and returning the goods are at the expense of ………………… Ltd. In case of non-compliance of the goods with the main characteristics indicated on the page, …………………. Ltd. reimburses the amount paid for the goods by the consumer, including transport costs charged for the acquisition of the goods, according to Art. 59 para 3 of the CPA within 14 days of receipt of the goods.

Alternative Dispute Resolution / ADR /

In the event of a dispute, which is referred for consideration by the consumer directly to the trader, but has not been resolved between them, the consumer has the opportunity for Alternative Dispute Resolution / ADR / https://kzp.bg/
Alternative dispute resolution between consumers and traders is an out-of-court conciliation procedure on a voluntary basis. It is carried out through conciliation commissions.

Users have two options:

• Use the European Online Dispute Resolution Platform (ODR) / http://ec.europa.eu/odr / - a single access portal that allows EU consumers and traders to settle their disputes related to cross-border online shopping , and also with national.
• To submit an application for mediation directly to the CPC, located in the current section. Information on the types of conciliation commissions and the steps for forming a conciliation commission. https://kzp.bg/login

Other

…………… Ltd. reserves the right to send advertising messages to users who have created an online order of ……………………., Except in cases where they have expressed disagreement to receive such. ……………… Ltd. has the right to change the technology and design of the provided Services without prior notice …………………. Ltd. reserves the right to send its users messages related to new services or changes in terms and conditions to use current services.
These terms and conditions may be updated at any time. ……………………. Ltd. is not responsible if the User has not read the latest version of these terms.
The latest version of the conditions can be seen at any time at:
Responsibility

…………… Ltd. strives to maintain up-to-date information from sources that it considers to be reliable, but does not guarantee that they are such, and that the site does not contain errors and that access to it is uninterrupted. ………………. Ltd. does not confirm and is not responsible for the information contained in websites to which there are hyperlinks, as well as for the products, services and others offered on the same websites.
………………. Ltd. does not review the content of materials provided and / or sent by users of the Helikon.bg website, and is not responsible for such content. ……………… Ltd. may at any time in its sole discretion remove any material submitted by users.
……………… Ltd. is not responsible for the quality and condition of Internet connections, as well as for the serviceability of the devices that provide them, from your computer to the server on which the website is located.
……………… Ltd. is not responsible for any losses - direct, indirect or consequential damages, lost profits arising from or related to your access to the use of the website.
Links to Third Party Websites
The Website may contain links to websites owned or operated by third parties other than ………………. Ltd. These links are provided for the convenience of Users only. ………………… Ltd. has no control over and is not responsible for the content, privacy policies or security of such sites.

Applicable law

The provisions of the current Bulgarian legislation shall apply to all issues not settled in these conditions.
All disputes relating to these Terms, which the parties have failed to resolve through negotiations and mutual agreement, shall be settled before the competent Bulgarian courts.